Frequently Asked Questions Is BerlinCleaner insured? Yes. We're fully insured with €5 million liability coverage, and registered as a legal business (Gewerbeanmeldung) with the Finanzamt Charlottenburg. Do you speak English? Yes — our team is English-speaking, which makes booking and communication easy for Berlin's international residents and expats. How do I book a cleaning? The fastest way is WhatsApp — most bookings are confirmed there within minutes. You can also book directly online through our booking calendar. What's included in a move-out cleaning? Move-out cleaning covers a full deep clean of kitchen, bathroom, floors, windows, and cabinets, plus optional wall touch-up paint — designed to help you get your full deposit back. See our Move-Out Cleaning page for full details and pricing. How much does house cleaning cost in Berlin? Pricing depends on the service — standard, deep, or move-out cleaning each have different flat rates. See our Deep Cleaning or Move-Out Cleaning pages for exact pricing, or message us on WhatsApp for a quick quote. Which areas do you serve? We serve Charlottenburg, Zehlendorf, Kleinmachnow, Wannsee, Potsdam, and surrounding Berlin neighborhoods. Are your reviews real? Yes — we have 4.9 average reviews on Google, all verifiable directly on our Google Business Profile. Click the review badge on our homepage to see them on Google Maps. Can I book a one-time cleaning, or only recurring service? Both — we offer one-time cleanings (move-out, deep clean, event cleaning) as well as recurring residential and office cleaning plans. Is BerlinCleaner affordable? Yes Do you offer fixed prices? Yes. All our cleaning services — move-out, deep cleaning, office, and regular/recurring — are quoted as a flat, fixed price before we start. We never charge by the hour, so there are no surprise costs. Pricing depends on apartment size, condition, and building type (Neubau vs. Altbau), and we always confirm the price in writing before booking.